Frequently Asked Questions

Is this Sarah Gibson’s official shop?

Yes! This is the official Sarah Gibson artist shop, featuring merchandise, music-inspired apparel, and accessories connected to Sarah’s music and creative world.

Are your apparel designs embroidered?

Our embroidered pieces feature designs stitched directly onto the garment. Check each product description for its specific design details, materials, and fit.

How do I choose my size?

Please review the size guide on the product page before ordering. For a relaxed or oversized look, compare the measurements with a favorite garment you already own.

When will my order ship?

Orders typically take 4 business days to prepare before shipping. Please check the product page for any special production timelines or preorder dates.

How long does delivery take?

Delivery depends on your location and the shipping method selected at checkout. Estimated transit times are 5-7 business days, in addition to production time.

Will my items arrive together?

Items may arrive in separate packages if they are produced or fulfilled separately. Tracking information will be provided as it becomes available.

Do you offer free shipping?

We offer free shipping on eligible orders over $100. 

Can I change or cancel my order?

Contact us as soon as possible at Contact@sarahgibson.com with your order number. We’ll do our best to help, but changes or cancellations may not be possible once production or fulfillment has begun. Your applicable consumer rights still apply.

What is your return policy?

Please review our Return & Refund Policy for eligibility, timeframes, and instructions before purchasing. For questions about your order, contact Contact@sarahgibson.com. What if my item arrives damaged or incorrect?

Email Contact@sarahgibson.com with your order number, a description of the issue, and clear photos of the item. We’ll review the issue and help arrange an appropriate resolution.

How should I care for embroidered apparel?

Follow the care label included with your garment. Generally, turn embroidered pieces inside out, wash gently with similar colors, and avoid ironing directly over the embroidery.

How can I hear Sarah’s music?

Visit sarahgibson.com to explore Sarah’s music, videos, and latest updates.

How do I contact the shop?

For product or order questions, email Contact@sarahgibson.com. Please include your order number if you’re contacting us about a purchase.